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At WeRoastNuts.com, we aren’t happy unless you’re 100% satisfied with your order. Please contact us at info@weroastnuts.com if there is any problem or issue with your delivery.
Did you receive a product that’s been damaged?
Email us immediately and please include your order number and a photo of the damaged item (required).
Directions for Returning Products
To return your product, please email us at info@weroastnuts.com and provide
1.) Your order number.
2.) The product SKU number.
One of our customer service representatives will contact you as quickly as possible to help complete the return process.
Melted Chocolate
Don’t have your chocolate shipped to your house or apartment if nobody is there to receive it. Instead, ship it to your office, or to a pickup location with climate control. We will also ship chocolate and candy with ice packs to help keep them cool. But take note: once we ship the candy out, we can’t take responsibility for it melting, since we can’t control the place it’s delivered to (And unfortunately, we can't offer refunds or replacements). So, plan ahead, and feel free to get in contact us if you need additional assistance!
10-Day Return Window
Due to the perishable nature of our products, they can be returned within 10 days of delivery. Some may apply. Since all return scenarios are unique, we will determine all returns and refunds on a case-by-case basis.
We reserve the right to refuse to issue a refund if: